Ombudsman Contact Information Not Posted
Penalty
Summary
The facility failed to ensure that the name and contact information for the State Long Term Care Ombudsman was posted and readily available for residents and visitors. During a tour of the skilled areas and nursing home units, surveyors observed that the required Ombudsman information was not posted. The Director of Nursing and an administrator confirmed during the tour that the information was not available and acknowledged it should have been accessible to residents. Additionally, the administrator stated in an interview that the facility did not have a policy regarding the posting of resident advocacy numbers, although they followed state guidelines for such postings. This deficiency had the potential to affect all 57 residents in the facility.