Failure to Provide Scheduled Bathing Assistance to Dependent Residents
Penalty
Summary
The facility failed to provide adequate bathing assistance to residents who were dependent on staff for activities of daily living, specifically bathing. Two residents reported missing scheduled showers or bed baths, with one resident stating she was not on the list for her scheduled shower and another reporting missed bed baths, which she had brought up in both a grievance form and a resident council meeting. Both residents were observed to have unpleasant body odor at the time of interview, indicating a lack of proper hygiene care. Documentation reviewed showed inconsistencies and gaps in the recording of provided baths, with some scheduled baths not documented as completed and no evidence of computer documentation for certain periods. Staff interviews confirmed that residents are scheduled for two showers per week, with refusals to be documented and signed by the resident. However, the affected residents and the social services director confirmed that concerns about missed showers and bed baths had been raised multiple times. The care plans for both residents indicated a need for substantial or maximal assistance with bathing, yet records showed missed or delayed care. Facility policy requires that bathing be offered at least once per week or according to resident preference, but this standard was not met for the residents in question.