Failure to Prevent Staff-to-Resident Verbal and Mental Abuse
Penalty
Summary
The facility failed to protect residents from staff-to-resident mental and verbal abuse, as evidenced by two separate incidents involving a Certified Nursing Assistant (CNA). In one case, a resident reported that the CNA was repeatedly rude and discourteous during care, which was confirmed by a complaint form and resulted in a verbal warning for the CNA. The resident described the CNA as appearing frustrated while providing care, which made the resident feel uncomfortable and disrespected. In another incident, a cognitively intact resident with a documented history of childhood abuse reported that the same CNA responded to a call light with a loud and mean tone, questioned the resident's need for assistance, and verbally stated she would not help with personal hygiene. The resident felt belittled, verbally abused, and treated like a child. These actions were corroborated by both the resident and a speech language pathologist who received the complaint and documented the resident's distress.