Failure to Maintain Clean, Safe, and Homelike Resident Environment
Penalty
Summary
The facility failed to maintain a safe, clean, and homelike environment for residents, as evidenced by multiple observations of unclean and poorly maintained resident rooms and restrooms. Surveyors found that several shared restrooms had non-functioning sinks and toilets, with one restroom containing a sink full of standing water and a toilet that would not flush, both of which had been in disrepair for over a year according to staff and residents. Floors around toilets were stained with dark or orange-brown substances, and walls had missing drywall and paint. Additionally, some toilets were missing tank lids, and used washcloths were left on sinks. Waste receptacles were found unlined and contained trash, and there was a strong odor of urine in some restrooms. Interviews with residents and staff confirmed the ongoing nature of these issues, with residents stating that their restrooms had not been properly cleaned or repaired for extended periods. Resident council meeting minutes also documented complaints about agency staff improperly disposing of soiled briefs and housekeeping failing to remove trash on weekends. The facility's own job descriptions for maintenance and housekeeping staff outlined responsibilities for cleaning, repairs, and refuse disposal, but these duties were not being fulfilled as required, resulting in unsanitary and uncomfortable living conditions for multiple residents.