Failure to Provide and Document Social Services Follow-Up After Abuse Allegation
Penalty
Summary
The facility Social Services Director failed to conduct required follow-up visits and document interactions with a resident following an abuse allegation, as mandated by the facility's Abuse policy. The policy specifies that Social Services must follow up with any resident after an allegation and document the visit in the resident's chart. In this case, the resident, who is cognitively intact and has a history of PTSD, reported two Certified Nursing Assistants for alleged abuse. Although the investigation concluded the allegation was unfounded, the Social Services Director did not meet with the resident or document any follow-up, despite a report stating that social services would meet with the resident twice a week for four weeks. The Social Services Director acknowledged not speaking with the resident or documenting the required follow-up, attributing the omission to forgetfulness. The Administrator confirmed that the follow-up and documentation should have occurred according to policy and the report related to the allegation.