Failure to Provide Communication Training for Staff
Penalty
Summary
The facility failed to provide communication training to its staff, as evidenced by the lack of documentation of such training in the in-service binders for 2024 and 2025. This deficiency was identified during a survey when the surveyor requested records of staff training on communication and was informed by the administrator that all in-service records would be in the provided binders. Upon review, no evidence of communication training was found. Further, the nurse consultant and assistant director of nursing confirmed that no additional documentation existed and that there was no established training schedule for required in-services, including communication. This deficiency directly affected a resident whose primary language is Chinese and who requires an interpreter for communication. The resident's family member reported that staff had difficulty communicating with the resident due to the language barrier, necessitating the family member's daily presence to interpret and ensure appropriate care. The facility's assessment did not identify a need for communication training, and the job description for certified nursing assistants only referenced involvement in mandated education without specifying communication training.