Failure to Provide Privacy During Care and Dignity During Dining Assistance
Penalty
Summary
Staff failed to provide privacy and dignity during care for several residents. In one instance, a CNA provided incontinence care to a cognitively intact resident with the door, curtain, and blinds left open, exposing the resident to potential view from outside, where a person was present in the courtyard. The resident expressed embarrassment about the possibility of being seen naked through the window. The facility's Resident Rights booklet states that medical and personal care are private, and both the CNA and Administrator acknowledged that privacy should have been maintained by closing the door, curtain, and blinds during care. Additionally, multiple staff members, including CNAs, an RN, and the DON, were observed standing while feeding residents who were dependent on staff for eating due to severe cognitive impairment or dementia. These actions occurred in the dining room and involved residents with diagnoses such as Alzheimer's disease and severe dementia. The Administrator confirmed that there was no facility policy on feeding residents but stated that staff should sit with residents rather than stand over them during feeding.