Failure to Maintain Effective Pest Control Program
Penalty
Summary
The facility failed to maintain an effective pest control program, resulting in the presence of mice and mouse droppings on three of four resident floors. Multiple residents reported seeing mice in their rooms, both during the day and at night, and described repeated encounters with rodents even after being moved to different rooms. Observations confirmed the presence of mouse droppings in several resident rooms, including behind bedside cabinets, under heating/air conditioning units, next to beds, and near windows. In one instance, a hole was observed next to a heating/air register at the baseboard, which could serve as a potential entry point for rodents. Residents expressed discomfort and dissatisfaction with the ongoing rodent issue, with some specifically noting their dislike of mouse traps in their rooms. The facility's own pest control policy, revised in August 2024, states that there should be an effective pest control process in place to ensure the building is free of pests. Despite this policy, the documented observations and resident interviews indicate that the facility did not effectively prevent or address the rodent infestation.