Failure to Provide Palatable and Safe Temperature Meals
Penalty
Summary
Surveyors identified that the facility failed to provide palatable and safe temperature meals to eight residents reviewed for food and nutrition services. Multiple residents reported that the food lacked flavor, was not at the correct temperature, and was of poor quality, with specific complaints about cold food and hard toast. During a Resident Council meeting, several residents expressed that the kitchen and food quality had declined. Direct temperature measurements of food items after service revealed that ham salad and pureed items were served at temperatures ranging from 55°F to 71°F, which were acknowledged by the Registered Dietitian as not appropriate. The facility's own policy requires food to be prepared and served in a palatable, attractive manner and at safe, appetizing temperatures, but these standards were not met as observed and reported.