Failure to Address Facility Maintenance and Safety Needs Due to Corporate Inaction
Penalty
Summary
The facility failed to ensure effective and efficient use of its resources to maintain the safety and wellbeing of all 58 residents. The former administrator reported repeatedly contacting corporate regarding non-functioning HVAC and PTAC systems, as well as the need for dining room floor repairs, but received no response or authorization to address these issues. The maintenance director stated that the HVAC repair company and the call light repair company refused to provide services due to unpaid bills, resulting in unresolved HVAC problems and at least one resident room without a functioning call light system. Despite requests for 33 PTAC units for resident rooms, only 4 were provided. The regional director of operations indicated that corporate was unaware of these ongoing issues.