Failure to Protect Resident Privacy and Confidentiality of Records and Mail
Penalty
Summary
The facility failed to maintain the privacy and confidentiality of residents' personal and medical records, as well as the security of their mail and packages. On one occasion, a computer screen displaying a resident's medical information was left open and unattended on a medication cart, making sensitive information visible. The responsible LPN acknowledged not logging off the computer before leaving the area. Additionally, the facility's process for handling resident mail and packages resulted in multiple instances where residents received mail and packages that had already been opened. Residents reported receiving opened packages and mail, with one resident stating this occurred regularly and another noting a specific incident and subsequent staff behavior that made her feel uncomfortable. Staff interviews revealed that the receptionist/accounts payable staff would sometimes open resident mail, particularly if it was believed to contain insurance cards, to make copies for the billing department before delivering the mail to residents. The administrator confirmed that staff made judgment calls about opening mail based on the return address and the feel of the envelope. These actions were inconsistent with the facility's documented resident rights, which guarantee personal privacy, confidentiality of records, and the right to receive unopened mail and packages.