Failure to Maintain Effective Pest Control Program
Penalty
Summary
The facility failed to maintain a pest-free environment and implement an effective pest control program, as evidenced by multiple observations of flies throughout the building and inadequate maintenance of pest control devices. Surveyors observed full fly traps hanging outside the facility, fly swatters in most resident rooms, and flies landing on residents' food in the dining room. Several pest control devices, such as air curtains and insect catchers, were found unplugged, turned off, or non-functional, with some traps full and not emptied for several weeks. The Director of Maintenance confirmed that some devices had not been operational for an extended period and that exterior fly traps had not been emptied in 6-8 weeks. Documentation of pest control services was incomplete, with no record for one of the months reviewed. Residents reported being offered fly swatters, but many were unable to use them effectively and expressed concern about the presence of flies, particularly in the dining area. During a Resident Council meeting, residents indicated they were unaware of the facility's pest control measures and noted that outdoor fly traps appeared full. Staff were observed entering and exiting the facility without ensuring air curtains were functioning, further contributing to the pest issue. The deficiency was identified through direct observation, record review, and interviews with residents and staff.