Failure to Provide Timely Mail Delivery on Saturdays
Penalty
Summary
The facility failed to provide mail delivery service to residents on Saturdays, as required by its policy on Individual Rights and Responsibilities, which states that residents have the right to promptly receive unopened mail. Resident council members reported that mail was not delivered on Saturdays and had not been for some time. The Activities Director confirmed that she was responsible for delivering mail but did not work on Saturdays, resulting in mail being delivered on the following Monday. The Administrator also confirmed that mail was not delivered to the facility on Saturdays and described a plan to inform the mail delivery person to use a different entrance, but this did not address the lack of Saturday mail delivery. This practice had the potential to affect all 55 residents in the facility.