Nonfunctional Call Light in Resident Bathroom and Bathing Area
Penalty
Summary
A call light in the bathroom and bathing area of Room North 3-B was found to be nonfunctional during two separate observations. When tested, the hallway indicator light did not activate, confirming the device was not working. Staff interviews revealed that the CNA was unaware of the malfunction until it was tested and stated she would submit a maintenance order. The DON was also previously unaware of the issue and confirmed the call light was not working after checking. The Maintenance Director explained that mismatched connections may have caused the malfunction, even though the light itself was operational. The facility's policy requires the maintenance department to keep all equipment, including call lights, in safe and operable condition at all times. Staff interviews indicated that issues with call lights are expected to be reported and entered into the TELS work order system immediately. The Administrator and DON both confirmed that all call lights must remain functional to ensure residents can communicate urgent needs, and that staff are expected to report any issues as soon as they are identified.