Failure to Provide Adequate and Clean Bath Linens
Penalty
Summary
Surveyors found that the facility failed to provide bath linens in good condition across seven of nine hallways. During multiple observations, linen carts were found to have either no towels or washcloths, or only those that were torn and in disrepair. Staff were seen using tattered washcloths, and some reported that they often lacked adequate linens, with new linens only being provided during the survey. Residents confirmed that towels had been cut up to make washcloths, and several displayed torn and shredded linens from their personal supplies. Resident Council minutes and grievance logs documented ongoing complaints about daily linen shortages affecting all units. Interviews with staff and administration revealed that families and residents had been cutting up towels to create washcloths, and that staff sometimes had to ration or redistribute available linens. The Environmental Service Supervisor and Administrator acknowledged the issue, with the Administrator stating that linens should not be cut up or used in a damaged state. Photographic evidence of shredded washcloths was presented to facility leadership, who agreed that such items should not be in use.