Failure to Provide Quarterly Resident Trust Fund Statements
Penalty
Summary
The facility failed to provide quarterly resident trust fund statements to two cognitively intact residents who maintained personal accounts with the facility. According to interviews with residents and their representatives, as well as a review of facility policy, residents were only made aware of their account balances upon request and had not received regular quarterly statements as required. The Resident Council confirmed that quarterly statements had not been distributed for some time, and both residents and their representatives reported not receiving these statements. Interviews with facility staff revealed a lack of clarity and documentation regarding the process for distributing quarterly statements. The Interim Business Office Manager was unaware of how statements were provided to residents and confirmed there were no records showing that statements had been given. The Regional Medicaid Specialist also confirmed that no statements had been mailed and that there was no documentation from the previous Business Office Manager regarding the distribution of statements. This lack of documentation and process resulted in residents not receiving required quarterly trust fund statements.