Failure to Proactively Offer and Serve Snacks to Residents
Penalty
Summary
The facility failed to ensure that snacks were offered and/or served to all residents in accordance with their needs, preferences, and requests, as required by facility policy. Multiple residents reported that snacks were not routinely offered to them in the evenings; instead, residents were expected to go to the nurses' station to request snacks. One resident, who is diabetic, stated that staff never came to offer snacks and that not all residents were able to go to the nurses' station, with another resident confirming that their roommate was unable to do so. Another resident, who experiences seizures and is photosensitive, reported that no one ever came to their room to offer snacks, and they did not like to leave their room due to their condition. Observations confirmed that snacks were stored in plastic containers at the nurses' stations, but staff interviews consistently indicated that snacks were only provided upon resident request, rather than being proactively offered. The facility's policy requires nursing staff to offer and serve snacks to all residents daily, in accordance with their needs and preferences, but this was not being followed. The deficiency was identified for all five sampled residents regarding the provision of evening snacks.