Failure to Address Resident Grievances Regarding Patio Maintenance
Penalty
Summary
The facility failed to promptly address grievances voiced by two cognitively intact residents regarding the condition of the outdoor patio and courtyard area. One resident reported making recommendations during Resident Council meetings about improving the patio with additional plants and mulch, noting that the concern was voiced approximately five months prior but no action had been taken. The resident stated that the issue was documented but not followed up on. Another resident agreed with these concerns, adding that the outdoor area was not maintained as it used to be, with old plants, fallen debris on walkways, and safety concerns about tripping hazards. Both residents indicated that the issue had been raised during Resident Council meetings, but there was no documentation of the concern in the meeting minutes for the relevant period. Observations of the patio and courtyard area revealed several maintenance issues, including areas of dirt and rocks with minimal vegetation, litter such as milk cartons and used masks, and a planter being used as a trash receptacle. The roof over the screened patio was noted to have several leaks, and trees and shrubbery were growing out of the overhanging awning. Staff interviews confirmed that residents had voiced concerns about the patio needing improvement and that the area was not maintained to the same standard as the rest of the facility grounds. The Maintenance Director acknowledged the misuse of the planter and the overall poor condition of the patio area.