Failure to Maintain Clean and Homelike Environment Due to Inadequate Housekeeping
Penalty
Summary
The facility failed to maintain a clean and homelike environment in two out of four observed hallways, as evidenced by persistent strong urine-like odors in hallways 100 and 300. During the initial and follow-up tours, surveyors noted these odors, and interviews with residents confirmed that housekeeping services were inconsistent, particularly on weekends. Residents reported that housekeeping staff were not present on weekends, and when they did come, their cleaning was limited to picking up trash rather than mopping or wiping surfaces. One resident noted that housekeeping only came every two to three days, and during an interview, the floor in her room was found to be sticky with a strong urine odor in the bathroom. Staff interviews revealed that housekeepers were sometimes assigned additional hallways when other staff were absent, and one housekeeper stated she did what she could but did not work weekends. The Director of Nursing confirmed that no housekeeping staff were available in the facility during the evening, as they had already left for the day. The Manager of Housekeeping/Laundry stated that the expectation was for daily cleaning of rooms, including sweeping, mopping, and wiping surfaces, but was unable to provide documentation verifying that these tasks were completed daily.