Failure to Maintain Clean and Homelike Environment
Penalty
Summary
Surveyors observed that the facility failed to maintain a safe, clean, comfortable, and homelike environment for multiple residents and throughout both main hallways. During the initial tour, significant debris buildup was noted on and around the walls, baseboards, and in the corners of the east and west wing hallways. Dust and debris were easily wiped off with a gloved finger from railings within resident rooms and hallways. In several resident rooms, there was visible accumulation of dirt, food particles, and debris on floors, walls, and baseboards. Live insects, including bugs in one resident's shoes and a winged insect on a bathroom floor, were also observed. Residents reported that cleaning was infrequent or insufficient, with some expressing a desire for more thorough cleaning of their rooms and bathrooms. Staff interviews confirmed the presence of dirt and buildup, with an Environmental Services Technician acknowledging the need for more thorough cleaning, particularly around the baseboards. The administrator also confirmed the observations of dirt, debris, and live bugs in the affected rooms and hallways. Review of the facility's policy indicated a requirement to provide a safe, clean, and comfortable environment, including necessary housekeeping and maintenance services, which was not met as evidenced by the surveyors' findings.