Failure to Maintain Safe and Homelike Environment Due to Building Disrepair
Penalty
Summary
Surveyors observed that the facility failed to maintain a safe, clean, and homelike environment in two of its four wings, specifically 100 East and 200 East. During facility tours, multiple rooms were found with holes in the walls, peeling ceilings, unpainted walls, missing baseboards, and bio growth on window sills. These deficiencies were directly observed on two separate dates, with photographic evidence obtained. The Maintenance Director acknowledged responsibility for building upkeep but admitted that a comprehensive room-to-room review had not been completed. The process for reporting and addressing maintenance issues involved staff entering work orders into an electronic system, which the Maintenance Director then prioritized. However, only one room with wall damage was listed as open or in progress in the work order documentation, despite the multiple deficiencies observed. During interviews, the Maintenance Director was unable to provide explanations for the unresolved issues in several rooms and stated there was no current resolution for fixing certain problems, such as ceiling damage or relocating residents from affected areas. Review of the facility's policies and the Maintenance Director's job description confirmed the expectation for maintaining the building in good repair and ensuring a safe environment for residents. Despite these requirements, the observed conditions indicated a failure to uphold these standards in the affected wings.