Failure to Maintain Clean, Safe, and Homelike Environment
Penalty
Summary
The facility failed to ensure and maintain a clean, comfortable, and homelike environment for its residents, as evidenced by multiple observations across several units. Surveyors noted soiled floors, peeling paint, leaking or non-functional sinks and faucets, stained sinks, closet doors off hinges and stained, broken or missing shower room floor tiles, dark substances covering shower room floor edges, and non-functioning bathroom lights. These deficiencies were observed in resident rooms, shower rooms, hallways, and nurses' stations on units 100, 200, and 300. Residents reported dissatisfaction with the facility's appearance and lack of repairs, stating that maintenance projects were started but not completed, and that requests for repairs had not resulted in visible improvements. Interviews with staff revealed further issues contributing to the deficiency. The Director of Maintenance, who had been in the role for four months, reported a lack of training and absence of maintenance logs or records from the previous director. The Director of Housekeeping/Laundry indicated staffing shortages and challenges in maintaining cleanliness, with cleaning schedules not consistently followed. The Interim Administrator acknowledged responsibility for the facility's condition and stated that the new Director of Maintenance and Corporate Project Manager were assessing repair needs. Additional observations confirmed ongoing cleanliness and maintenance issues, with staff unable to verify when cleaning last occurred and supervisors acknowledging the inadequacy of current cleaning efforts. The facility was unable to provide a policy for building maintenance when requested.