F0570 F570: Assure the security of all personal funds of residents deposited with the facility.
C

Failure to Maintain Adequate Surety Bond Coverage for Resident Trust Accounts

Douglas ManorWindham, Connecticut Survey Completed on 04-22-2025

Summary

The facility failed to ensure that all resident personal funds deposited with the facility were adequately protected by a surety bond. Review of the Resident Trust Account (RTA) balances over a six-month period revealed that the account balance consistently exceeded the $80,000 surety bond coverage, with monthly balances ranging from $50,280.00 to $122,434.28. Despite these high balances, the surety bond remained at $80,000, leaving a significant portion of resident funds uninsured during this period. Interviews with facility staff indicated a lack of clear responsibility for monitoring the RTA balances and ensuring they did not surpass the bond limit. The Business Office Manager stated she was not responsible for reviewing monthly statements or monitoring the balances, while the Regional Director of Accounts Receivable noted that the previous director, who had recently left, would have been responsible for this task. The Facility Administrator was also unaware of who was responsible for monitoring the RTA and was not aware that the account frequently exceeded the bond coverage.

Penalty

No penalty information released
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The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.

Resources

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Inadequate Surety Bond Coverage for Resident Funds
E
F0570 F570: Assure the security of all personal funds of residents deposited with the facility.
Short Summary

The facility did not secure a surety bond sufficient to cover all resident funds, managing $158,125 with a bond of only $50,000. Interviews with the Administrator and DON confirmed the lack of evidence for an adequate bond increase.

Fine: $37,100
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Inadequate Surety Bond for Resident Funds
E
F0570 F570: Assure the security of all personal funds of residents deposited with the facility.
Short Summary

The facility did not provide a sufficient surety bond to cover all resident personal funds, affecting 20 residents. A review showed a total of $35,221.26 in resident accounts, with one resident holding $32,805. The surety bond was only $25,000, insufficient to cover the total funds. The DO acknowledged the issue and requested a resident's guardian to manage funds externally. Facility policy required a surety bond to secure all resident funds.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Inadequate Surety Bond for Resident Funds
E
F0570 F570: Assure the security of all personal funds of residents deposited with the facility.
Short Summary

The facility failed to maintain a surety bond sufficient to cover all resident personal funds, affecting 20 residents. The total amount in resident fund accounts exceeded the bond amount, which was initially set at $20,000 and later adjusted to $120,000. Facility policy required the bond to match the total resident funds.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.

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