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F0908
F

Failure to Maintain Laundry Equipment Results in Linen Shortages and Delayed Personal Laundry

Glastonbury, Connecticut Survey Completed on 05-29-2025

Penalty

No penalty information released
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The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.

Summary

The facility failed to maintain laundry equipment in proper working order, resulting in significant shortages of clean linens and delays in returning personal laundry to residents. Multiple residents reported not receiving their personal laundry for extended periods, with some having to wear dirty clothing due to the lack of clean items. Residents and nursing assistants consistently described a shortage of washcloths and towels, with some staff resorting to using sheets as towels and having to rush to secure available linens at the start of their shifts. Observations confirmed that linen carts and closets were frequently empty or inadequately stocked during care times. Interviews with staff revealed that only one washing machine was consistently operational for several months, while other machines and a dryer remained out of order for extended periods—up to two years for one washer and four years for a dryer. Laundry aides reported that the turnaround time for personal laundry far exceeded the expected 24 hours, often taking up to 72 hours or more, and that they were unable to keep up with the facility's laundry needs due to equipment limitations. Staff also described hazardous workarounds, such as using a pen to operate a broken washing machine latch, and reported that repeated requests for additional linens and equipment repairs were not addressed in a timely manner. Administrative staff acknowledged the ongoing equipment issues and linen shortages, citing delays in obtaining parts and a lack of alternative arrangements, such as sending laundry to outside facilities or borrowing linens from sister facilities. There was no evidence of regular audits of linen levels prior to the survey, and maintenance staff were unclear about the status of equipment repairs and linen inventory. The facility's own infection control policy required the maintenance supervisor to ensure the safe status of equipment, which was not upheld in this instance.

See complete original report
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