Failure to Inform Residents of Survey Results and Corrections
Penalty
Summary
Ten residents who attended a resident council meeting reported being unaware of the availability and location of the facility's latest survey results, as well as how the facility addressed previously identified deficiencies. During interviews, both the DON and the Administrator acknowledged that posting the survey results was the Administrator's responsibility. The Administrator was unaware that residents did not know where to find the survey results or how to access them, despite stating that the results were discussed during resident council meetings. A review of the facility's policy and procedure on Resident Rights confirmed that residents have the right to examine the most recent survey results and any plan of correction in effect. However, all ten residents interviewed indicated they had not been informed about the location or availability of these documents, nor about the facility's corrective actions following the last survey. This lack of communication resulted in residents not being fully informed of the facility's survey findings or the steps taken to address deficiencies.