Staff Use of Profane Language Toward Resident
Penalty
Summary
A staff member reportedly spoke to a resident using profane language and a disrespectful tone, which did not meet the facility's requirements for maintaining resident dignity and a home-like environment. The resident involved had a history of Parkinson's Disease, cognitive communication deficit, depression, and dementia, with a BIMS score indicating moderate cognitive impairment. The facility's policy prohibits demeaning practices and requires staff to promote dignity and communicate respectfully with residents. The incident was reported when a CNA overheard another CNA telling the resident to "shut the [expletive] up" and to stop screaming, as it was disturbing others. The resident recalled hearing swearing by a staff member but could not identify who or what was said due to confusion. The accused CNA denied recollection of the event, while another CNA confirmed overhearing the profane language directed at the resident. The administrator acknowledged receiving the report and noted that several staff members overheard the incident.