Failure to Provide Written Grievance Decision to Resident's Representative
Penalty
Summary
The facility failed to provide a written grievance decision to a resident's responsible party after a grievance was filed regarding the resident being found in a soiled gown. The responsible party reported submitting the grievance, and a review of the facility's Grievance/Concern Log confirmed the grievance was filed. During interviews and record reviews, the administrator acknowledged that although the grievance was resolved, there was no documented evidence that a written decision was issued to the responsible party. The facility's policy requires that a written decision be provided at the conclusion of the investigation, including specific details such as the date received, investigative steps, findings, confirmation status, corrective actions, and the date the decision was issued. This omission resulted in a violation of the resident's rights.