Ice Machines Not Maintained in Sanitary Condition
Summary
Surveyors found that the facility failed to maintain three ice machines in sanitary working condition, as required by federal regulations. During observations with the Maintenance Director, residues of various colors (brown, yellow, gray, black, and red) were found on critical internal components of the ice machines, including the evaporator, water curtain, ice chute, and ice storage bin deflector. Additionally, stained metal screws were observed in the ice storage bin. These findings were verified by the Maintenance Director during the inspection. Further review revealed that the facility did not follow manufacturer specifications for cleaning one of the ice machines. The manufacturer’s instructions required the use of a specific scale remover (Scotsman Clear 1), but the vendor responsible for cleaning the machines used a generic cleaner (Nucalgon nickel safe ice machine cleaner) instead, citing cost and practicality as reasons. The vendor admitted to not using the appropriate cleaner for each brand of ice machine. At the time of the survey, 145 residents were receiving oral diets and were potentially affected by the condition of the ice machines.
Plan Of Correction
1. The corrective action(s) accomplished for the residents found to have been affected by the deficient practice: 145 residents were affected by this deficient practice. On 7/15/25, all three ice machines were immediately taken out of service by the maintenance director and designee; certified vendor inspected, served, and thoroughly sanitized the ice machines following the manufacturer's specific cleaning and scale removal instructions. On 7/16/25, Dietary Supervisor and designee contacted certified vendor to initiate replacement of identified non-compliant ice machines, and vendor confirmed delivery and installation of new ice machines on 8/1/25. 2. How the facility will identify other residents having the potential to be affected by the same deficient practice and what corrective action will be taken. All residents have the potential to be affected by this deficient practice. On 8/1/2025, Administrator and Maintenance Director checked all ice-handling processes and related equipment. All ice machine equipment was cleaned and sanitized. The ice machine inside the kitchen was replaced on 8/1/2025. No other noncompliance was found. On 8/1/2025, Ice machine technician in-serviced maintenance department on how to clean and sanitize the ice machine, making sure deep cleaning was done including compartments not easily visible using approved chemical for cleaning ice machine. 3. Measures that will be put into place or systematic change the facility will make to ensure that the deficient practice does not recur: Administrator or designee will oversee this process and compliance. Maintenance will do monthly deep cleaning and sanitation of ice machine. The dietary supervisor and designee will do daily ice machine cleaning and inspection, with records kept. Vendor will perform quarterly service and cleaning to ensure cleanliness and compliance with equipment and sanitation protocols. Administrator or designee will check the ice machine weekly and randomly for 3 months to make sure cleaning and sanitation compliance is being followed. 4. Facility plans to monitor the effectiveness of the corrective actions and sustain compliance: Integrate QA Process: The Administrator or designee will be responsible for ensuring the monitoring process remains in place to confirm compliance. Any findings and noncompliance will be immediately corrected and presented to the monthly Safety Committee meetings and the Quality Assurance (QA&A) committee meetings. The Plan of Correction was presented at the QA&A meeting on 8/14/25. Ongoing findings from audits will be reported to the QAPI/QAA monthly meetings for 3 months. 5. Corrective action completion date: 8/1/2025. --- 1. The corrective action(s) accomplished for the residents found to have been affected by the deficient practice: Residents 35, 36, 49, 51, 85, 122, 146, and 153 were affected by this deficient practice. On 7/23/2025, Maintenance Director re-assessed all residents 35, 36, 49, 52, 85, 122, 146, and 153 for entrapment to make sure measurement of zone 7 reflected on the form being used. On 7/23/2025, Administrator provided 1:1 in-serviced to Maintenance Director for facility policy and procedure for measuring entrapment and using the form that reflects zone 7 to show if it passes or fails.
Penalty
Resources
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Expired supplies were found in two crash carts on nursing units 1B and 2B. An opened Ambu bag in the 2B cart was expired, and the 1B cart contained two expired Ambu bags and expired Assure Prism glucometer strips. RN staff confirmed the items were expired and should not have been in the carts.
A gas stove in the kitchen had a back center burner that would not ignite when turned on, and staff reported it had been not working for about 1 to 2 months. Interviews showed cooks were expected to report equipment problems to the DM, who would notify Maintenance, but the issue was not promptly communicated to Maintenance. No gas odor or hissing was observed, and the burner was later taken out of service until repaired.
The facility failed to keep one of its elevators in safe operating condition. Records showed elevator two malfunctioned multiple times and needed a replacement part, and residents and staff were aware of the repeated malfunctions. The Administrator confirmed the elevator was malfunctioning and needed repair.
Failure to Maintain Dryer Lint Traps: Surveyors observed heavy lint buildup in both dryer lint traps, with lint hanging from each trap and covering the full trap surface. The sign-off log showed no entries after the prior shift, and staff interviews confirmed the required two-hour checks and documentation were not consistently completed.
Glucometer calibration and QC were not documented for one glucometer on Medication Cart D, and the QC log was blank for the scheduled check. LVN and DON verified that the 11-7 shift was responsible for nightly/daily calibration and QC to support accurate blood sugar readings.
Thermostats Not Powered On or Working: Two of five sampled thermostats were observed turned off with black screens and no visible power. A resident’s RP said it was always hot in the resident’s room and a fan was provided because there was no working AC. The MS stated the thermostats should be on and working to regulate room temperatures, but he was unsure how often they should be checked.
Expired Supplies Found in Crash Carts
Penalty
Summary
The facility failed to keep crash cart equipment in safe operating condition for two of two crash carts on nursing units 1B and 2B. The facility’s Emergency Equipment Check Policy stated that emergency equipment carts are to be checked daily, outdated or opened items are to be replaced, and contents are to be checked monthly for expired items if the cart is not accessed in the interim. During observation of the crash cart on 2B, an opened Ambu bag was found stored in the cart with an expired date, and RN E14 confirmed it was expired. During observation of the crash cart on 1B, two Ambu bags and a bottle of Assure Prism glucometer strips were found with expired dates, and RN E4 confirmed the Ambu bags and glucometer strips were expired and should not have been in the crash cart.
Kitchen Stove Burner Not Functioning
Penalty
Summary
The facility failed to maintain essential kitchen equipment in safe operating condition when the back center burner on the gas stove did not ignite when the knob was turned. During an observation and interview, the burner was checked and found not to light, and staff reported it had not been lighting for about 1 to 2 months. No gas odors or hissing sounds were observed in the kitchen, and the burner was later taken out of service until repaired. Staff interviews showed that cooks were expected to notify the DM when equipment was not working properly, and the DM was expected to notify the Maintenance Director and enter the concern into the electronic Maintenance reporting system. The Regional Director of Dietary Services stated the issue may have involved miscommunication between dietary and maintenance departments and said all dietary staff were educated to notify the DM with any equipment not working properly. The DM stated she had worked on the stove previously and thought the pilot light had gone out, while the Maintenance Director said he was not aware of the problem until it was brought to his attention. On a later observation, the same back middle burner still did not light immediately. A cook stated she was unsure whether water from eggs may have put out the pilot and said she had last seen it working a few days earlier. The Administrator stated he had only just been made aware that the stove had a burner not working, and the Maintenance Director had checked it and ordered a part to repair it. Record review also showed kitchen rounds documentation indicating the stove and oven were clean and equipment well maintained, along with facility policy stating that all staff should utilize the electronic Maintenance reporting system and that equipment repairs must be documented with a work order associated with the asset.
Elevator Malfunctioned and Remained in Need of Repair
Penalty
Summary
The facility failed to ensure that essential equipment was in safe operating condition for one of two elevators, specifically elevator two. Facility documentation showed that elevator two malfunctioned on June 14, 2026, and again on July 1, 5, and 21, 2026, and that a replacement part was needed. During interviews on July 31, 2026, Resident 1, Resident 2, and Employees 1, 2, 3, and 4 stated they were aware that elevator two had malfunctioned. In an interview on July 21, 2026, at 12:50 p.m., the Administrator confirmed that the elevator had malfunctioned and was in need of repair.
Failure to Maintain Dryer Lint Traps
Penalty
Summary
The facility failed to keep essential equipment clean and in safe operating order for 2 of 2 dryers observed in the laundry room. During a continuous observation on 07/31/2026, the surveyor and the Housekeeping Manager opened the dryer lint trap access panel and found copious amounts of lint in both dryer #1 and dryer #2 lint traps, with a visible sheet of lint hanging from each trap. The lint was removed with a broom and was observed to be approximately one quarter inch thick, in one piece, and covering the entire lint trap area, which measured about 16 inches by 20 inches. Review of the Dryer Lint Trap sign-off form showed the last entry was at 4:00 PM on 7/30/2026, with no initials or names entered after that time. The Housekeeping Manager stated the laundry aides were expected to check and remove lint from both dryers every two hours and sign the form, and Laundry Aide #1 stated she had not yet signed the form because she had been busy and could not remember the exact time she removed lint that morning. Laundry Aide #2 stated she worked the prior evening, forgot to sign the form, and removed lint before leaving, but also stated that if lint was hanging down, the traps likely had not been checked much that day. The Housekeeping Manager stated he did not think the amount of lint found was a safety concern, and the Administrator stated the lint traps should be checked for buildup of lint with instruction from the Housekeeping Manager.
Glucometer Calibration and Quality Control Not Documented
Penalty
Summary
The facility failed to ensure one of three glucometers, Glucometer A, was calibrated and that quality control was performed as scheduled on 7/27/26. Review of the EvenCare G2 User's Guide showed that control solution testing is used to make sure the EvenCare G2 Meter and EvenCare G2 Test Strips are working properly. Review of the Quality Control Record for Medication Cart D dated 7/2026 showed no documented evidence that the glucometer with serial number 48072751 was calibrated or had a quality control check, and the log was blank for 7/27/26. During a concurrent inspection of Medication Cart D on 7/28/26, LVN 7 verified the findings and stated that licensed nurses on the 11-7 shift calibrated the glucometer and performed quality control, and that the glucometers and quality controls were checked nightly to ensure accurate blood sugar level checks for residents. On 7/30/26, the DON also verified the findings and stated that glucometer quality control performance testing should be done daily on the 11-7 shift to ensure accurate blood sugar readings.
Thermostats Not Powered On or Working
Penalty
Summary
The facility failed to ensure two of five sampled thermostats were powered on and working. During an interview, a resident’s responsible party stated it was always hot in the resident’s room and that a fan was provided because there was no working air conditioning. During observation with the Maintenance Supervisor, two thermostats were seen turned off with black screens and no visible power. The Maintenance Supervisor stated the thermostats should be on and working so resident room temperatures were controlled and regulated to prevent residents from being too hot or too cold, but he was unsure how often the thermostats should be checked. The facility’s policy titled Thermostat and Indoor Temperature Control stated the facility shall maintain comfortable and safe temperature levels throughout all resident occupied areas.
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