Failure to Provide Palatable and Properly Tempered Food
Penalty
Summary
Surveyors found that the facility failed to provide food and drink that was palatable, attractive, and at a safe and appetizing temperature for several residents and during one observed meal. Multiple residents reported receiving cold, bland, or unappetizing food, with one resident specifically noting a burned roll that was inedible. Observations during meal service revealed issues with tray delivery, as staff had difficulty locating and serving trays efficiently, resulting in delays. During a sampled lunch, surveyors and the Dietary Manager noted that some food items were not fully cooked, bland, or not warm. Interviews with staff, including the Dietary Manager, ADON, and Executive Director, confirmed awareness of the issues, with explanations citing recipe adherence, lack of seasoning due to dietary restrictions, and logistical challenges such as insufficient food carts. The Dietary Manager acknowledged being in training and expressed concerns about the ability to serve hot food due to equipment limitations. Staff agreed that residents should receive hot and palatable meals, and recognized that the current practices were not meeting this expectation.