Failure to Maintain Safe, Clean, and Homelike Resident Rooms
Penalty
Summary
The facility failed to provide a safe, clean, and homelike environment for two residents. In one instance, a resident's room was observed to have a loose floor tile that was partially lifted, creating a raised gap. Review of the maintenance logbook for the relevant section of the facility showed no requests or entries for floor tile repairs in this resident's room or bathroom. During an interview and observation with the Maintenance Supervisor, the issue was confirmed, and it was acknowledged that the problem existed. In another case, a different resident's room was found to have cobwebs hanging from the ceiling above the bed, visible scratches with paint coming off the wall behind the headboard, and missing tiles around the bathtub in the bathroom, exposing residue on the wall. The maintenance logbook for this section also showed no entries for maintenance work in this room. The Maintenance Supervisor confirmed the presence of these issues and stated that repairs had not yet been completed. The Laundry and Housekeeping Supervisor and District Manager of Laundry and Housekeeping Services acknowledged that the room had been overlooked. Facility policy requires housekeeping and maintenance services to maintain a sanitary, orderly, and comfortable environment, and staff are expected to report findings directly or add them to the maintenance logbook.