Failure to Post State Agency Contact Information for Resident Complaints
Penalty
Summary
The facility failed to publicly post the contact information for the California Department of Public Health (CDPH), as required, which prevented residents from being able to file complaints regarding their care or the facility. During interviews, all eight Resident Council members reported not knowing how or where to file complaints with CDPH and could not recall seeing any posted information. Observations conducted with the Activities Director and the Administrator confirmed that CDPH contact information was not posted on either the first or second floor of the facility. The Director of Nursing also confirmed that the facility did not have CDPH contact information posted for residents. A review of the facility's policy on Resident Rights indicated that residents have the right to communicate with outside agencies, but this right was not supported by the required postings.