Lack of Documented Communication Training for Direct Care Staff
Penalty
Summary
The facility failed to provide mandatory effective communication training to all 10 sampled direct care staff members, including LPNs, RNs, and nursing assistants, as required. Review of employee files for these staff members showed no documentation of completed effective communication training. During interviews, the Clinical Resource Nurse reported that a previous administrator had conducted a lunch and learn session on effective communication, but there was no signature sheet or other documentation to verify staff attendance or completion of the training. Another staff member confirmed the expectation that staff should receive adequate training to meet resident needs, but there was no evidence that this had occurred for the staff reviewed.