Lack of Private Meeting Space for Residents and Families
Penalty
Summary
The facility failed to provide a private area for residents and their families to meet, as evidenced by multiple resident and family interviews. Several residents living in shared rooms expressed concerns about the lack of privacy during visits, with one resident stating discomfort when his roommate's visitors were present and another resident and her family noting the absence of a private space for family gatherings. Residents and their families reported these concerns to facility staff, including the social services director and administrator. The issue was further documented in a grievance filed by a family member, who expressed frustration over the lack of a private meeting area. Staff interviews confirmed that the facility previously had a Family Room available for private meetings, but it was converted into a resident room by the previous owner for financial reasons. Currently, the only alternative offered was the use of the dining room when not in use for meals or activities, which did not provide consistent privacy. The administrator acknowledged receiving complaints and confirmed that, at the time of the survey, there was no available private space for residents and visitors to meet. Review of the facility's Resident's Rights document indicated that residents are entitled to proper privacy, property, and living arrangements.