Failure to Maintain Safe and Homelike Environment Due to Damaged Walls and Doors
Penalty
Summary
The facility failed to maintain a safe, clean, and homelike environment for its residents, as evidenced by multiple observations of physical damage and accessibility issues in resident rooms and bathrooms. Specifically, several resident rooms had extensive and deep wall scrapings along the sides of beds and across walls, while some bathroom and room doors could not open fully due to being jammed along the floor, resulting in large scuff marks. These deficiencies were observed in the rooms of eight residents, affecting their living conditions and ease of access to their bathrooms and rooms. The facility's Common Area Checklist required daily monitoring of doors, walls, trims, baseboards, and flooring, but these issues persisted. During interviews, the Maintenance Director confirmed the presence of damaged doors and walls, acknowledging that some doors had shifted and required repair or replacement, and that the walls needed to be repaired and painted. The Maintenance Director also stated that an electronic work order system was in place for staff to report concerns, but the observed deficiencies indicated that necessary maintenance services were not conducted as required.