Failure to Ensure Residents' Right to File Anonymous Grievances
Penalty
No penalty information released
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Summary
Surveyors determined that the facility failed to ensure residents were aware of and able to file grievances anonymously, as required by facility policy and resident rights regulations. During interviews with nine alert and oriented residents, all stated they were not aware of their right to file grievances anonymously. Observations revealed that, although a sign indicated residents could file grievances anonymously, there was no clearly designated area for submitting anonymous grievances, and the only available box was labeled as a suggestion box. The facility's policy referenced locked boxes for anonymous grievances, but these were not observed to be in place or clearly identified for this purpose at the time of the survey.