Failure to Respond Timely to Call Bell Requests
Penalty
Summary
A deficiency was identified when staff failed to respond to a resident's call bell in an appropriate amount of time. The resident involved had significant medical needs, including a spinal cord injury, quadriplegia, and muscle wasting, and was completely dependent on staff for transfers using a mechanical lift. The resident reported that when he activated his call bell for assistance, staff would enter his room, turn off the call bell, and then leave without providing the requested help. Documentation in the clinical record showed that the resident rang for assistance to get out of bed multiple times within short intervals, but was repeatedly told that the assigned CNA was delayed due to training a new CNA. The resident expressed dissatisfaction with this explanation. The Nursing Home Administrator confirmed these findings during an interview.