Failure to Maintain Clean and Homelike Environment in Resident Care and Dining Areas
Penalty
Summary
Surveyors observed multiple failures to maintain a clean, safe, and homelike environment on the Main Unit. A breakfast tray with leftover food was left unattended on a windowsill in the dining room for an extended period, and the wall railing in the same area was found to be broken. Additional observations included broken floor tiles in the shower room, peeling wallpaper, a stained privacy curtain, and a brown substance splattered behind a resident's bed. A resident's headboard was also found broken and propped against the wall. These conditions were confirmed by a registered nurse. During meal service, staff delayed setting up and serving lunch trays after their delivery, with a gap of 13 minutes before trays were distributed. The dining room floors were dirty with food remnants from breakfast, and a resident was seen barefoot with scrambled eggs beneath her feet. Staff were also observed pouring milk from individual cartons into disposable cups for residents. These observations collectively demonstrate a lack of attention to cleanliness, timely meal service, and maintenance of a homelike environment in resident care and dining areas.