Failure to Maintain Clean and Homelike Environment in Common Areas
Penalty
Summary
The facility failed to maintain a clean and homelike environment for its 44 residents, as evidenced by multiple observations of uncleanliness and disrepair in common areas. During several tours, surveyors noted dirt and brown stains on floors in the main lobby, hallways, dining room, and common areas. A common area at the end of the women's hall was repeatedly observed to have trash, including a fast-food sack, candy wrappers, a soiled brief/diaper, and a crushed soda can on the floor. The area also had a strong urine odor, and a door was found with a plastic bag stuffed into a hole where a doorknob should have been. These conditions persisted over several days, with trash and soiled items remaining in place despite the presence of housekeeping staff in the building. Interviews with staff revealed that all housekeeping personnel were contracted through an agency, with no housekeeping coverage on weekends. CNAs, including agency staff, reported that they were responsible for cleaning tasks such as emptying trash and cleaning bathrooms, but often had to prioritize resident care over cleaning. Housekeeping staff acknowledged the poor condition of the floors and indicated that they had not yet been trained to use a floor stripper, which they believed would help address the stains. Facility policy required all staff to ensure common areas were clean and neat, but observations and staff interviews indicated this was not consistently achieved.