Failure to Provide Quarterly Personal Fund Statements
Penalty
Summary
The facility failed to provide quarterly statements of personal funds to two of three sampled residents whose funds were managed by the facility. According to the facility's own policy, residents or their legal guardians are to be informed of internal audits and receive quarterly statements regarding their trust accounts. Record review showed that the signature page for the quarterly trust fund statements was left blank for both residents, indicating they did not receive or acknowledge receipt of these statements. One resident, who was cognitively intact, reported being unable to access their personal funds and had filed a grievance about the issue. The other resident, who had severely impaired cognition, had a family member express concerns about whether the resident was receiving their money. Interviews with the new Business Office Manager (BOM) revealed that the previous employee responsible for the trust fund statements had left, and the BOM had not yet completed or distributed the required quarterly statements. The BOM acknowledged that the statements had not been provided and that they were in the process of preparing them, with the deadline for distribution approaching. At the time of the survey, the facility had not ensured that residents or their representatives received the mandated quarterly statements for their personal funds.