Failure to Address Resident Council Grievances
Penalty
Summary
The facility failed to address grievances and concerns raised by residents during resident council meetings over a six-month period. According to the facility's own policy, residents and their representatives are entitled to present concerns or grievances and receive responses from facility authorities. However, review of resident council meeting minutes revealed that no rationale or responses were provided by staff for concerns raised during this time. The administrator confirmed that issues such as requests for lawn furniture, concerns about food temperatures, and missing items in laundry rooms had been brought up by the resident council since November 2024, but acknowledged that the facility had not been addressing these grievances as required.