Failure to Use Interpreter Services for Non-English Speaking Resident
Penalty
Summary
Staff failed to communicate with a resident who only spoke Haitian Creole in a manner the resident could understand, despite the care plan specifying the use of interpreter services and communication tools. Multiple observations and interviews revealed that staff routinely interacted with the resident in English without using translation devices or interpreter services, even though the resident had cognitive impairments and a communication deficit. The resident consistently responded with 'wi' (yes) to all questions, regardless of appropriateness, indicating a lack of understanding. During medication administration and daily care activities, staff did not use translation services to explain procedures or medications, and assumed the resident could communicate needs without assistance. The resident confirmed that staff did not typically use translation devices and expressed that he did not feel understood. Facility leadership acknowledged that staff should have been using translation devices to ensure the resident could actively participate in his care and understand his condition.