Failure to Document and Follow Up on Resident Council Concerns
Penalty
Summary
The facility failed to document and follow up on concerns raised by residents during Resident Council meetings, as evidenced by a review of meeting minutes from May 2024 to April 2025. The section of the minutes designated for follow-up on previous concerns, labeled 'Old Business,' was consistently left blank and did not address issues previously brought up by residents, including topics such as agency staffing, call lights, medications, laundry, and menus. Interviews with residents who regularly attended the meetings, including the Resident Council president, confirmed that the facility had not provided any follow-up on concerns raised. Additionally, the Activities Director acknowledged that there was no documentation of follow-up to the concerns discussed in the Resident Council meetings during the specified period. Review of the facility's policy indicated that the facility was required to track and document responses and resolutions to concerns raised by Resident Council members, but this was not done.