Failure to Document and Provide Required CNA Annual In-Service Training
Penalty
Summary
The facility failed to ensure that certified nurse aides (CNAs) received the required minimum of 12 hours of annual in-service training. Personnel records for five CNAs were reviewed, and in each case, there was no documentation showing completion of the mandated annual in-service training hours. The records lacked evidence of in-service dates, times, topics, or attendance, and only included an undated list of CNAs with a note indicating 'Message received' and copies of facility policies. During an interview, the Director of Human Resources confirmed that the facility did not have documentation of in-service training sessions, including dates, times, topics, or attendance records. Instead, CNAs were provided with policies to read, but there was no evidence that formal in-service training was conducted or tracked as required. This deficiency was identified during a complaint investigation and had the potential to affect all 89 residents in the facility.