Failure to Maintain Homelike Environment Due to Improper AC Installation and Electrical Outlet Issues
Penalty
Summary
The facility failed to provide a safe, clean, comfortable, and homelike environment for several residents, as evidenced by multiple environmental deficiencies observed and reported. One resident's room had an improperly installed air conditioning unit that did not fit the wall opening, leaving visible gaps around the unit. A thin plastic covering, secured with painter's tape, was used in an attempt to seal the gaps, but holes were present and both light and air could pass through. The resident confirmed that the replacement unit had never fit properly and that the plastic did not keep cold air out. The Maintenance Director acknowledged the issue, stating the new unit was smaller than the original opening and that makeshift measures had been used to address the gaps, but these were ineffective as air and light continued to enter the room. Additionally, several residents reported and were observed to have non-functioning electrical outlets in their rooms. These issues prevented residents from using electrical devices such as televisions, as the outlets on the relevant walls did not provide power. Interviews with residents confirmed their awareness of the problem and that the facility had not corrected it. Observations corroborated that multiple rooms had outlets without electricity, affecting the residents' ability to use their rooms comfortably and safely. The Director of Nursing verified that the electrical issues were present in several rooms, and a review of a service report from an electrical contractor indicated a short in a wall affecting power in two rooms. The facility's policy requires providing a homelike environment, including safe and functional living spaces, but the observed conditions did not meet these standards. The deficiencies were identified through observations, interviews, and record reviews, and were associated with multiple complaint investigations.