Failure to Maintain Effective Pest Control Program
Penalty
Summary
The facility failed to maintain an effective pest control program in 7 out of 94 resident rooms, with pest activity observed across all four halls. Monthly and special pest control service reports from August 2024 through March 2025 documented repeated treatments for roach, ant, and fly activity in resident rooms and common areas, but no changes to the service were recommended despite ongoing pest issues. There was no pest control visit in January 2025, and subsequent reports continued to note pest activity, particularly in specific rooms. Direct observations on April 28, 2025, revealed dead and active bugs, including roaches, in multiple resident rooms, particularly in areas such as bathrooms, under air conditioning units, behind nightstands, and around closets and baseboards. In one room, clutter and improperly stored food and personal items were noted to contribute to the pest problem. Staff interviews confirmed that the pest issue had been ongoing since 2024, with some staff resorting to using their own sprays due to the ineffectiveness of the contracted pest control services. Staff also reported that clutter and food storage practices by residents exacerbated the problem, and that these issues had been repeatedly reported to management without resolution. Housekeeping and maintenance staff acknowledged the presence of pests and described challenges in cleaning and pest control due to resident behaviors and limited staffing. The Housekeeping Director and Maintenance Director both confirmed that pest control companies had been contacted regularly, and that certain rooms required special attention due to hoarding and clutter. Despite these efforts, the visibility of pests persisted, and the Director of Nursing confirmed that environmental concerns in resident rooms remained unaddressed at the time of the survey.