Failure to Address Resident Grievances Regarding Repetitive Menu Items
Penalty
Summary
The facility failed to resolve grievances reported by residents during Resident Council meetings over a period of four out of six months. Residents repeatedly complained that they were being served the same food items, specifically potatoes and green beans, multiple times a week for both lunch and dinner. These concerns were documented in the Resident Council Minutes and were consistently brought to the attention of facility staff, including the Dietary Manager and the Administrator. Despite these ongoing complaints, the menu remained unchanged, with the Dietary Manager indicating that the menu was provided by the corporate office and could not be altered. Residents expressed ongoing dissatisfaction, stating that their concerns about repetitive meals were not addressed and the issue persisted over several months. Staff interviews confirmed that the complaints were a consistent problem and that the Administrator was aware of the grievances. However, the facility did not implement any immediate changes to the menu, and the same food items continued to be served as per the existing schedule.