Deficient Housekeeping and Maintenance Services Impact Resident Environment
Penalty
Summary
Surveyors identified multiple deficiencies related to the facility's failure to maintain a safe, clean, and homelike environment across two resident units. Observations revealed that floors in numerous resident rooms, corridors, soiled holding rooms, the main dining room, lobby, elevator door tracks, and employee break room were soiled with dirt, grime, or sticky residue. Walls in several resident rooms and corridors had peeling wallpaper, unpainted repairs, and old hardware or holes. Stained ceiling tiles were noted in various resident rooms, bathrooms, and the employee break room. Furniture such as overbed tables, wardrobes, nightstands, and chests of drawers in multiple rooms had worn, chipped, or peeling finishes. Additional findings included stagnant water in a wash basin, out-of-order sinks and toilets, broken mirror hardware, and stained privacy curtains. Interviews with two residents confirmed that a toilet and handwashing sink in their room had been in disrepair for about one week. The underside of tables and sinks in the main dining room were also found to be soiled with food particles or grime. These observations and resident reports demonstrate that the facility did not provide effective housekeeping and maintenance services, resulting in an environment that did not meet regulatory standards for cleanliness, safety, and comfort.