Failure to Post Survey Results Notice in Prominent Areas
Penalty
Summary
The facility failed to ensure that notices regarding the availability of survey results were posted in prominent and accessible areas, as required by both facility policy and regulatory standards. Multiple observations throughout the facility, including the main lobby, revealed that there were no posted notices indicating where survey results could be reviewed. The facility's policy specifies that such notices must be visibly posted in designated areas, but this was not adhered to during the survey period. During a Resident Council meeting, all residents in attendance reported that they did not know where to find the survey results and had not seen any notices about their availability. Additionally, review of previous Resident Council meeting minutes showed no documentation that residents were informed about the location of survey results. Interviews with staff, including the Recreation Director, confirmed that the topic had not been discussed and that no signage was observed. The Administrator acknowledged that the signage had previously been present but was not currently posted.