Failure to Maintain Clean, Safe, and Homelike Environment
Penalty
Summary
Staff failed to maintain a clean, safe, and comfortable environment for residents, as evidenced by multiple observations and interviews. Broken blinds were found in several resident rooms, and the Maintenance Director (MD) acknowledged awareness of some issues but did not routinely inspect all rooms, relying instead on staff to submit work orders. In resident bathrooms, missing wall tiles were observed, and the MD was unaware of these specific deficiencies, again citing a lack of a systematic inspection process. Additionally, several resident rooms had unpainted drywall mud, indicating incomplete repair work, which the MD attributed to being too busy to address. In the dining area, ceiling fans above the eating area had visible dust buildup, and the Housekeeping Staff (HS) could not recall the last cleaning, noting the lack of a regular cleaning schedule. Dining room tablecloths were observed to be stained and odorous, with the HS stating that requests for replacements had not been fulfilled. The tops of vending machines in the common area were dusty and cluttered with trash, and the HS admitted these surfaces were not included in routine cleaning checklists. The conference room, used for resident care plan meetings, had a container of black, odorous water under the sink, which the Administrator confirmed was unacceptable. These findings collectively demonstrate a failure to uphold residents' rights to a safe, clean, and homelike environment.