Staff Use of Phones and Earbuds Violates Resident Dignity
Penalty
Summary
Staff members entered resident rooms and provided care while using personal cell phones and wearing earbuds, which was perceived by residents as disrespectful and rude. This behavior was observed and reported by two residents, one of whom was cognitively intact and the other with moderately impaired cognition. Both residents expressed their concerns during interviews, stating that the use of phones and earbuds by staff in their rooms made them feel disrespected. A review of the facility's policy on Resident's Rights confirmed that all residents are entitled to be treated courteously and with dignity. Despite previous in-services provided by the Director of Nursing and the Administrator instructing staff not to wear earbuds or use phones in resident rooms, the issue persisted. The deficiency was identified through interviews, record reviews, and policy review, demonstrating a failure to uphold residents' rights to respect and dignity.